Where's my newsletter?
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Spam Filters and Your NewsletterYour HCGS newsletter, Ke Kuauhau, is mailed out every two months, at the beginning of January, March, May, July, September, and November. If you have requested email delivery of your newsletter but are not receiving it, or if it used to come by email but suddenly stopped, please read this important message.
In the aggressive fight against spammers, some software programs and Internet service providers are tagging legitimate email as spam. If you or your ISP use an anti-spam program or service, please take a minute to make sure our newsletter is on your "safe" or permitted email sender list. This usually means simply adding our return address to your whitelist, safelist, or list of privileged senders.
Do you use Outlook Express 6.0 for email? If so, this may be the culprit. When the "Do not allow attachments to be saved or opened that could potentially be a virus" option is enabled, OE decides, purely on the basis of the file extension, whether an attachment might contain a virus. The .PDF extension is apparently one that OE doesn't like. Disabling this setting will let you open or save the file. If your anti-virus software is up to date, OE's security setting is probably superfluous anyway. To uncheck the security option in OE:
- Open Outlook Express 6.0.
- From the menu bar of the Outlook Express window, click Tool > Options.
- In the Options window, on the Security tab, locate the Virus Protection section.
- Uncheck the "Do not allow attachments to be saved or opened that could potentially be a virus" box.
- Click OK.
If you don't use OE, or if this advice did not solve the problem, try the generic procedure.
- Check your spam mailbox or folder to see if your missing newsletter is there; the box/folder may also be called "bulk" or "junk."
- If your newsletter is being filtered out, try adding email@example.com to your address book or contact list. If this option is not available, try moving the message to your inbox or forwarding the message to yourself.
- If subsequent messages continue to be filtered, call or email your ISP's technical support and ask how you can be sure to receive all email and attachments from firstname.lastname@example.org. If they need to know the domain we're mailing from, tell them it's hawaii.rr.com.
If the generic procedure doesn't work for you, check the specific suggestions below or visit Make Sure You Get Your Newsletters for more ideas. Finally, if you've done all of this and you still aren't receiving your newsletter, let the editor know.
Go to keyword: Mail Controls.
Select the screen name that is supposed to be receiving the newsletter.
Click Customize Mail Controls For This Screen Name.
AOL Version 9.0
Open your latest email from us. Click the Add Address button (on the right) to add to your People I Know list. Alternatively, you can just send an email to email@example.com, and that
will add us to your People I Know list automatically. To do this, open your latest HCGS newsletter email and click the Reply button (it's in the top right corner). A new email window opens with the wrong address in the Send To box. Replace that address with firstname.lastname@example.org and click Send Now (in the top right corner). Even if the email you send doesn't get through to us, the act of sending it puts us into your People I Know list. If you are a Macintosh OS X user, visit Keyword: Spam Folder, then click on the This Is Not Spam button for any legitimate email found there. Also add its return address to your AOL address book.
Click the Options link on the main menu tabs, then Safe List. Type email@example.com in your Safe List. If you see a message that should not be in your Junk Mail folder, click
This is not Junk Mail to avoid having email from the same source sent to the Junk Mail folder in the future.
Click Friends from the sidebar.
Add whitelist_from firstname.lastname@example.org to your user_prefs file, which is found in the
.spamassassin subdirectory on your web/mail server. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one:
[Page last updated Thursday, 22-Mar-2012 00:40:18 MDT]
Open your Yahoo! mailbox.
Click Mail Options.
Click Add Filter.
In the top row, labeled From Header, make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address email@example.com.
At the bottom, where it says Move the Message To, select Inbox from the pull-down menu.
Click the Add Filter button again. If Ke Kuauhau has been filtered to your bulk folder, simply open the message and click on This Is Not Spam next to
the From field.
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